AusGeek Forums

Posted: **Wed Sep 30, 2020 10:39 am**

Been reading that Future have got some customers who can't get more than 86MB's. Other might be able to offer more insight but it looks like its some NSW HFC customers. Latest response according to someone who has lodged a ticket is they are working on a fix..just doing testing at the moment.
Its unclear if this is a IP-Line AAPT issue or a NBN issue. Given that some seem to be reporting that the slower speeds only happened after signing up with Future its hard to accept that it's a NBN issue. The other thing that is no clear is whether its something that AAPT want to fix.

Posted: **Wed Sep 30, 2020 5:30 pm**

Yep i'm one of them in NSW not able to get faster than 85Mbps speeds

However i'm awaiting for a service rebuild tomorrow at 3am and hopefully that fixes the speed issue

Will report back if everything works as planned and i'm able to get faster speeds

So far the Service has been rock solid just some minor annoyance still a positive experience for me

Posted: **Wed Sep 30, 2020 8:55 pm**

I hope they sort it out for those of you affected.

I think I read it is only on the speedtests but to my knowledge no one has posted that a download from a CDS or website is also affected.

Back in the glorious ADSL days on Node we used to download a large file from their server as a true speed test.

Anyone done similar and what speed did you get?

Posted: **Wed Sep 30, 2020 10:26 pm**

Thanks mce

will find out in few hours

Posted: **Thu Oct 01, 2020 2:39 pm**

Update Guys, more investigating is required at AAPT-IPLINE to figure out why i can't get higher then 85Mbps and to me it seems to only be a NSW issue

(Prior to joining Future Broadband) this is what i was getting with Aussie Broadband

Telstra Sydney: https://www.speedtest.net/result/10095889962
I don't understand how i was getting 98Mbps at Aussie Broadband one day and only 85Mbps the next at Future Broadband

(Local Australia)
Internode Sydney: https://www.speedtest.net/result/10175294624
Dodo Melbourne: https://www.speedtest.net/result/10175309233
SuperLoop Brisbane: https://www.speedtest.net/result/10175313592
AARNET Adelaide: https://www.speedtest.net/result/10175317953
AARNET perth: https://www.speedtest.net/result/10175321153
Foxtel Broadband Melbourne: https://www.speedtest.net/result/10175327550

(Local Within Sydney Only)
Launtel Sydney: https://www.speedtest.net/result/10175334042
Telstra Sydney: https://www.speedtest.net/result/10175337617
Vocus Sydney: https://www.speedtest.net/result/10175340671

(International outside Australia)
Tokyo FDC Servers: https://www.speedtest.net/result/10175345966
Comcast San Francisco CA: https://www.speedtest.net/result/10175399431
OVH Cloud Singapore: https://www.speedtest.net/result/10175405383
MyRepublic Singapore: https://www.speedtest.net/result/10175409735
Vocusgroup NZ: https://www.speedtest.net/result/10175419650
Unifone NZ: https://www.speedtest.net/result/10175429695
I3D.NET HongKong: https://www.speedtest.net/result/10175436552

Posted: **Thu Oct 01, 2020 8:36 pm**

still going

I feel for you Rain

Posted: **Thu Oct 01, 2020 8:44 pm**

mce wrote: ↑Wed Sep 30, 2020 8:55 pm I think I read it is only on the speedtests but to my knowledge no one has posted that a download from a CDS or website is also affected.

Anyone done similar and what speed did you get?

When i was with FBB and affected by this (churned away because of this reason), it did not matter where i was downloading from. I would monitor Task Manager and i would not see it go more than 85-87mbps. At times it would shoot up to around 90 then back down.

Posted: **Thu Oct 01, 2020 8:55 pm**

That could be RSP & NBN i.e. PIR with permissible bursts

https://en.wikipedia.org/wiki/Peak_information_rate

CIR: https://en.wikipedia.org/wiki/Committed ... tion_rate

Posted: **Thu Oct 01, 2020 8:59 pm**

boxheadmoose wrote: ↑Thu Oct 01, 2020 8:36 pm still going I feel for you Rain

Thanks boxheadmoose and yeah it's pretty crap position to be in right now being a new customer

But here's hoping they find a fix for it asap

Posted: **Thu Oct 01, 2020 9:29 pm**

At least they seem to be trying to fix it. Remains to be seen what happens next.

Posted: **Tue Oct 06, 2020 6:03 am**

This seems to be dragging on a bit. I'm watching to see how they actually deal with it. Given they have to go through AAPT one has to wonder what options they really have.

Posted: **Wed Oct 07, 2020 1:38 am**

Hello Guys (Don't take me wrong) i'm not bashing them and they are trying there best to get things sorted

just after some advice given the latest report still waiting for further updates according to Future Broadband

Future Broadband believes theirs a config issue between NBN and AAPT(TPG) and this is why i'm unable to get faster speeds then 85Mbps anytime of the day or night

What would be a reasonable time to expect before i've had enough and just churned to another ISP?

Given i joined Future Broadband on 21st september 2020 and been having these sorta speeds since day 1

Just wonder what would be a reasonable time before any drastic action by churning to another ISP

Given Future Broadband pride themselves on selling a "Business Grade Connection" to it's Residential home users

Posted: **Wed Oct 07, 2020 1:55 am**

Rain wrote: ↑Wed Oct 07, 2020 1:38 am
What would be a reasonable time to expect before i've had enough and just churned to another ISP?

a) Reach Jason directly, bypass eg Michael to ensure / pre-empt that Jason cannot plead ignorance later on.

b) Give them the flick within 4 weeks from 21st September 2020 if no permanent fix has been identified AND applied.

c) Do your research properly when choosing an RSP for your NBN HFC connection - Telstra ??

IF I was in your shoes that is. Otherwise, kindly ignore.

Posted: **Wed Oct 07, 2020 7:09 pm**

I read a post the other day on another forum where an effected customer churned away to another RSP and it went back to full speed. then customer churned back to FBB and it remained fixed. Ill try and find the post later and link to it.

Posted: **Thu Oct 08, 2020 9:32 am**

Rain wrote: ↑Wed Oct 07, 2020 1:38 am What would be a reasonable time to expect before i've had enough and just churned to another ISP?

4-5 weeks. I gave them around 6/7 then left.

Posted: **Thu Oct 08, 2020 4:08 pm**

Posted: **Thu Oct 08, 2020 6:35 pm**

Well those are a disaster.... I guess back to the drawing board. You are a man of great patience.

Posted: **Thu Oct 08, 2020 7:59 pm**

Posted: **Fri Oct 09, 2020 2:29 pm**

Better!!!

Posted: **Fri Oct 09, 2020 4:09 pm**

boxheadmoose wrote: ↑Fri Oct 09, 2020 2:29 pmBetter!!!

Yes a tad but i'm still not happy and my first experience with Future Broadband hasn't been a good one

I will see what i do at the end of the year

Most likely i'll be churning to another ISP

I'll keep everyone posted what happens between now and then

Posted: **Fri Oct 09, 2020 9:57 pm**

Another round of updates for fun during peak hours

(Local Australia) - 10/09/2020 - 9:25pm onwards
Internode Sydney: https://www.speedtest.net/result/10221355615
Dodo Melbourne: https://www.speedtest.net/result/10221362450
SuperLoop Brisbane: https://www.speedtest.net/result/10221365750
AARNET Adelaide: https://www.speedtest.net/result/10221369105
Perth Vocus: https://www.speedtest.net/result/10221373883
Telstra Canberra: https://www.speedtest.net/result/10221377712
Hobart TasmaNet: https://www.speedtest.net/result/10221381463

(Local within Sydney Only)
Launtel Sydney: https://www.speedtest.net/result/10221385156 <-good
Spirit Telecom Sydney: https://www.speedtest.net/result/10221388707 <-Below 80Mbps
OVH Cloud Sydney: https://www.speedtest.net/result/10221391968 <-bad
Optus Sydney: https://www.speedtest.net/result/10221395813 <-good
Exetel Sydney: https://www.speedtest.net/result/10221399578 <-bad

(International outside Australia)
Toyko FDC Servers: https://www.speedtest.net/result/10221408539
OVH Cloud singapore: https://www.speedtest.net/result/10221411650
Singtel singapore: https://www.speedtest.net/result/10221415361
San Francisco,CA,comcast: https://www.speedtest.net/result/10221421409 <--bad
Strasbourg Orange France: https://www.speedtest.net/result/10221426841 <--terible
Frankfurt FDC Servers: https://www.speedtest.net/result/10221430862 <--shame
Frankfurt Leasweb: https://www.speedtest.net/result/10221437597 <--shame
Los Angeles CA, Frontier: https://www.speedtest.net/result/10221448012
Dallas TX, windstream: https://www.speedtest.net/result/10221473840

if anyone do the following tests for me on these locations please

OVH Cloud singapore
San Francisco,CA,comcast
Strasbourg Orange France
Frankfurt FDC Servers
Frankfurt Leasweb
Toyko FDC Servers
Los Angeles ca, frontier
Dallas tx, windstream

and post your findings below please

AusGeek Forums

Slow speeds affecting some.

Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.

Re: Slow speeds affecting some.