NBN Temporarily Limit On HFC Connections!!!!!!!

[Rain]

Previously we communicated to our Retail Service Providers (RSPs) information on an emerging issue related to the supply of core components for our nbn™ connection boxes that are required to connect to the nbn™ HFC network.

As a result, from 7pm (AEDST) on Tuesday 2 February, nbn will not be taking new nbn orders from internet retailers for HFC customers. We expect this situation to exist for several months. This decision will not affect customers already connected to the nbn, nor will it affect new customers connecting to the nbn via technologies other than HFC.

We have already activated more than 1.9 million HFC premises on the nbn™ network to date. These customers will not be impacted by this decision. We will also be making provisions for vulnerable customers.

We would like to reassure existing customers connected to the nbn via HFC that we are able to repair and replace equipment in customers’ homes, if required.

We apologise to new customers that may be affected by this global supply chain issue and the anticipated delays. While this issue only affects a small number of potential customers relative to those on HFC, and this decision will not affect other customers connected to the nbn by other technologies, we appreciate that for those customers yet to connect to the nbn HFC network, this is frustrating.

If you haven’t been connected to the nbn™ network yet, your premises is served by HFC technology and you wish to learn more about how this situation will affect your premises, please check your address from Wednesday 3 February at https://www.nbnco.com.au/check. We appreciate your co-operation and patience and apologise for any inconvenience this may cause. We assure you that we are doing everything we can to work with suppliers to expedite delivery of stock and return to business as usual as quickly as possible.

https://www.nbnco.com.au/utility/tempor ... onnections