My review of Superloop - Feb 21st to Sep 21st 7 months

All discussions relating to Superloop.
User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

My review of Superloop - Feb 21st to Sep 21st 7 months

#6

Post by Wamuran4512CH »

Superloop Discord invite link https://discord.com/invite/6UFHkxC:
Image

They have an unoffical Discord Group where some staff, if online, might be able to take note of an issue one might possibly have.

We're on NBN FttN VDSL2 and was previously with Aussie BB for about 3 years and in that 3 years & prior, off to other smaller RSPs for shorter periods to savour their offerings.

NBN is wonderful, unlike in the legacy days, where one can easily churn over ( NBN Service Transfer it is now called ) in most cases in less than 4 hours, unless your RSP is not into automation and human intervention is required for some reason.

We plan on sticking with Superloop at least for the next 5 month or so and re-examine if there are other RSPs to savour - especially with no fees, no gotchas, no long term contracts, no forced RSP hardware, some tolerance for bridging or BYO as well as no WAN = 802.1Q VLAN ID Tagging. Launtel appears ot be but one at the moment.

Superloop is already long listed ( on the ASX ) and has probably less than 35,000 HBB ( that's Home Broadband folks ) customers, and likely doesn't incur Overage

We're now in possession of a Sam Knows Whitebox, arrived in July so it was never benchmarked with other providers. We registered here in May 2020

By the way, Superloop's WAN settings on NBN are a simple WAN = DHCP ( or also known as IPoE / IPoVDSL ) - nothing else required to get connected. You'd get a dynamic routable IPv4 non-CGNAT and can opt-in their IPv6 program, if this appeals to you. We opted for a Static IPv4 addy ( $5 a month but crossed out by their retention benefits after 6 months - good on them for doing something for existing clients ).

So if your modem or modem router is already connected to Belong, Telstra, Optus, Aussie Broadband and many more, a mere power cycle will ensure it works after the NBN Service Transfer has taken place.

Our ex-Telstra Technicolor DJA0230 SMG1 VBNT-V worked flawlessly, and our POI was just "overprovisioned" by Superloop, not that it made a lot of difference to us ( we always had good Layer 2 sync rates ).

Superloop obliged us with a full pull ( good on them ) of our AVC Report:

Image

The Sam Knows box was setup as an IP client to LAN port 3 of the DJA0230.
Image Image Image Image Image Image

Superloop also provides Reverse DNS / PTR record for free and all forwards match for static IP accounts. They do not offer VOIP ( but welcome 3rd party ones such as SIPTalk, Crazytel etc ) as I recall but I've always thought it was good practice to separate the Broadband provider and VOIP provider for years.

https://www.apnic.net/manage-ip/manage- ... verse-dns/
Reverse-DNS-Manual_New-CI.pdf
(681.13 KiB) Downloaded 701 times
PTR records always need to be configured by your RSP, since they eg Superloop "owns" your public IP address.

In the 7th months with them I only ever called them thrice, twice in July ( when I wanted to leave for no particular reason but stayed on with the retention sweetener ) and once in early August when for the first time, we had a complete loss of sync.

Fortunately, the 4G Failover lived up to expectations and our IP Cameras as well as VOIP handsets worked after about 6 minutes.

Image

Using only one IP Camera with PTZ, I could check remotely what happens with our voice telephony devices:

Image

The issue was resolved when NBN replaced a Line Card at the DSLAM 4 days on. NBN's Tech as well as Superloop's Tech Support proactively called and kept me informed.

Superloop's Support was okay, responsive and took consideration that I will not be at the site ( being continents away ) and that my elderly folks couldn't do much for anyone insofar as Tech was concerned.

I had a Bundaberg VOIP DID number that made it easier for SL and NBN to reach me, even though there's some 9 hours timezone difference and the chast were pleasant, technical and pretty much straight to the point - no dramas and a confirmation, which was important, that there's nothing on the end-user's side that contributed towards the issue, hence no site visit was necessary.

Just like Aussie Broadband and Launtel, Superloop makes available their CVC charts:

Image

https://www.superloop.com/consumer/home ... raphs.html

as well as:

https://jasongi.com/superloop-cvc-graph-archive/

What on earth is AVC and CVC ??

Image

Their rewards scheme is stackable - one uses a member's referral LINK and adds a possible
promo code of sorts, some ending by month end to reduce it even further, making it possible if enterprising enough, to have one's broadband free for several months.

Superloop = decent RSP - good value for money I must say.

OSI Layers explanation attempt:

Image

Image

Image

Image

Layer 2 uses MAC addresses and is responsible for frame delivery from hop to hop.
Layer 3 uses IP addresses and is responsible for packet delivery from end to end.
packtrav-l2-vs-l3.gif
packtrav-l2-vs-l3.gif (841.88 KiB) Viewed 16533 times
Image

Layer 4 accomplishes this by using an addressing scheme known as Port Numbers.

Specifically, two methods of distinguishing network streams exist. They are known as the Transmission Control Protocol (TCP), or the User Datagram Protocol (UDP).

Image
packtrav-encap-decap.gif
packtrav-encap-decap.gif (1.62 MiB) Viewed 16533 times
Last edited by Wamuran4512CH on Fri Oct 23, 2020 10:37 am, edited 6 times in total. word count: 910
These users thanked the author Wamuran4512CH for the post:
mce (Tue Sep 22, 2020 7:47 pm)
Rating: 20%
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

Tags:

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#23

Post by Wamuran4512CH »

For those considering Superloop, some promotions are soon ending:



Superloop NBN Online Learning Plan
This Offer is open from 18 April 2020 until midnight AEDST 15 January 2021
https://www.superloop.com/documents/leg ... n-T&Cs.pdf

Superloop Home Broadband School Offer (Superloop NBN New Sign Up Offer)
This Offer is open from 18 March 2020 until midnight AEDST 30 September 2020
https://www.superloop.com/documents/leg ... lOffer.pdf

Superloop Home Broadband Member-Get-Member Promotion 2020
signs up for an account with Superloop Broadband Pty Ltd between 1 May 2020 to 31 December 2020 (Promotion Period).
https://www.superloop.com/documents/leg ... 0-T&Cs.pdf
Tip: Sign up with an existing customer's Referral Link for an added Bonus.
Image

Superloop NBN WhistleOut Exclusive Offer for NBN 100/20 and 100/40 Plans
This Offer is open from 1 August 2020 until midnight AEDST 30 September 2020
https://www.superloop.com/documents/leg ... Cs-100.pdf
PromoCode: Whistleout10FOR6
Tip: Sign up with an existing customer's Referral Link for an added Bonus.
Image

Superloop NBN WhistleOut Exclusive Offer for NBN 200/200, 250/25, 250/100
and 1000/50 Plans

This Offer is open from 1 August 2020 until midnight AEDST 30 September 2020
https://www.superloop.com/documents/leg ... higher.pdf
PromoCode: Whistleout10FOR12
Tip: Sign up with an existing customer's Referral Link for an added Bonus.
Image

Superloop Home Broadband Home Lockdown Offer for Victorian Residents
refer a new customer from 14 August 2020 to midnight 30 September 2020 (Offer Period) who signs up for a Superloop Home Broadband NBN 100/20 unlimited plan located in Victoria (Australia )
https://www.superloop.com/documents/leg ... a-T&Cs.pdf
Tip: Sign up with an existing customer's Referral Link for an added Bonus.
Image
word count: 295
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#24

Post by Wamuran4512CH »

Other "competitions" or promotions that Superloop offers can be found here with the complete applicable terms and conditions.

https://www.superloop.com/legal/competi ... tions.html

word count: 26
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

No price hikes anticipated says Superloop Officer

#43

Post by Wamuran4512CH »

Image

Which provides some measure of certainty - always verify with them first!

Michael Blake - michael.blake @ superloop.com

Image

www.superloop.com

word count: 20
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Dawn Thunder
Administrator
Administrator
Posts: 86
Registered for: 4 years 1 month
4
Location: Victora
x 8
x 8
Mood:
Has thanked: 42 times
Been thanked: 21 times
Gender:
Australia

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#45

Post by Dawn Thunder »

So many specials at Superloop coming to an end at the end of the month.
word count: 15
Careful now, I'm friends with Mirco

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Sam Knows report - Superloop FttN 100/40 ( 4CAB POI )

#48

Post by Wamuran4512CH »

CVC 4CAB Caboolture POI, Queensland.
Superloop link to CVC charts
Image


Image

Image

Image

Device used: ex-Telstra Technicolor DJA0230 Smart Modem Gen 1 SMG1 Board name VBNT-V Unofficial Manual - PDF

ImageImageImageImageImage

CPU: ARMv7 1GB RAM

Image

Line type: VDSL2 SRA enabled FttN

Image

AVC Test Report - Superloop grants the full NBN pull if asked.

Image

Network layout ( dated 2018/9 ):

Image
word count: 54
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#217

Post by Wamuran4512CH »

Today being 1st October, just wanted to update that some offers / promos have EXPIRED.

Image

Always check their website for updates!

https://www.superloop.com/legal/competi ... tions.html

My Sam Known FttN 100/40 @Caboolture QLD insta-tests the past week:

Image

Image
word count: 41
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally


Wilson
Inactive
Inactive
Posts: 25
Registered for: 4 years 1 month
4
x 2
Has thanked: 5 times
Been thanked: 2 times
Australia

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#283

Post by Wilson »

I tried out Superloop some time ago. Not a good experience. The internet was constantly dropping out and getting lots of mixed messages from them as to the cause. To make matters worse, support was very hard to reach and it had been this way long before the drop outs started. I decided to move elsewhere. As I understand it, they published a full explanation as to what the dropouts were and have addressed their support woes. For this I give them credit and would most definitely put them on my shortlist again should I be looking for a new provider.

I believe they have a very good network, no slowdowns during peak and ironed out their "growing fast" pains.
word count: 120

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#293

Post by Wamuran4512CH »

Wilson wrote: Tue Oct 06, 2020 5:34 am I tried out Superloop some time ago. Not a good experience. The internet was constantly dropping out and getting lots of mixed messages from them as to the cause.
If on VDSL2, you'd realise that no RSP has any of their equipment onto the Node that your VDSL2 modem connects to. RSPs on the other hand have equipment on POIs to take/ deliver the traffic from NBN at CVC level. Are these "drop outs" WiFi related ( Layer1 ), or VDSL2 related ( Layer 2 ) or IP related ( Layer 3 and above ) ??

The fact is changing RSPs will not change drop outs on local area network LAN in your premises nor at Layer 2 ( NBN related ) but might at Layer 3 and above.

To know more see:

Image

Image

and this thread with OSI Layers and best practices for FttN VDSL2 in Australia:

viewtopic.php?f=81&t=39

Please ignore if not on VDSL2.

Speaking for myself on VDSL2 for the past 5 years, so long as I need the proper VDSL2 device, depended on Ethernet largely especially for metrics and benchmarking, never had issues with any RSP ( and I've tested several, with more to go on Layer 3 - 7 ), even on Vocus via a Layer 3 reseller such as Buzz Telco. Our AVC Test Reports remain consistent across all speed tiers we've tested on from SIPTalk NBN 12/1 to Aussie BB & Superloop on 100/40, the highest VDSL2 profile 17 is currently allowed in Australia. Have you obtained your AVC Test Report form your RSP(s) ? That might reveal a thing or two. Good to hear you're contented with your present RSP all the same.

I had one issue which had nothing to do with my RSP - a complete loss of sync - Layer 2. On a weekend, the NBN contractor called on on Aug 9th ( the loss of DSL sync occured on Aug 6th & rectified on Aug 10th - was on 4G LTE failover which was decent ) & verified that it had nothing to with our LAN nor device and nor with the RSP - it was an issue with the DSL Line Cards at the Node. The RSP was helpful that it provided proactive feedback and reports - it was the 3rd of such calls to Superloop in my 7 month tenure with them and still continuing todate.

The other two calls to Adelaide were about termination ( but held on for retention ) and a complaint about their broken usage meter ( denied but evenutally admitted later on ) whilst on a quota ( 500GB ) plan, since gone as I moved up to an Unlimited 100/40 plan on Fttn VDSL2 on July 22nd.
word count: 448
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

boxheadmoose
GeekMascot
GeekMascot
Posts: 27
Registered for: 4 years 1 month
4
Location: Sydney
x 8
x 4
Has thanked: 11 times
Been thanked: 10 times
Gender:
Zodiac:
Australia

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#315

Post by boxheadmoose »

I have been with Superloop for almost a month now and its been great! Highly recommend them
word count: 17
These users thanked the author boxheadmoose for the post:
Wilson (Thu Oct 08, 2020 12:53 pm)
Rating: 20%


Wilson
Inactive
Inactive
Posts: 25
Registered for: 4 years 1 month
4
x 2
Has thanked: 5 times
Been thanked: 2 times
Australia

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#316

Post by Wilson »

The dropouts when I was with Superloop were not NBN nor Node related. As I said, Superloop published an explanation. They were using "bleeding edge" routers that would not play nice and it took them and the router support staff some time to get it all sorted. From what I can gather they chose this equipment because it provided more options for what they wanted to provide. The gamble of new equipment with all the bells and whistles up against possible issues yet to be discovered. They took the gamble and lost.

This is ancient news now, but it was my experience regardless. Would I go back to Superloop? Sure, they would most definitely be on my shortlist if I were looking for a new ISP.
word count: 126

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#367

Post by Wamuran4512CH »

From our Sam Knows Whitebox:
( FCC info: https://fcc.io/2AGPP-SK-WB8V2 )
Image
Last edited by Wamuran4512CH on Fri Oct 23, 2020 1:40 pm, edited 1 time in total. word count: 13
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#402

Post by Wamuran4512CH »

Superloop's Australian networks are better described in this URL:

https://www.superloop.com/our-network/australia.html



For testing, I'd normally use traces and pings from a foreign Looking Glass or test machine to this BNG ( but you can opt for just about any host or IP in their network infrastructure ):

Equinix SY3 - 47 Bourke Road

Equinix SY4 - 200 Bourke Road

HundredGigE0-0-1-2.120.bdr01-ipt-47bourke-syd.au.superloop.com (103.200.13.169)

Image

Image

Image

Above examples were taken from a Looking Glass router in Sandefjord, Norway - 185.181.61.25

https://lg.terrahost.no/
word count: 99
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Superloop Promotions & Review - update

#404

Post by Wamuran4512CH »

Wamuran4512CH wrote: Tue Sep 22, 2020 10:59 am
Superloop Home Broadband Home Lockdown Offer for Victorian Residents
refer a new customer from 14 August 2020 to midnight 30 September 2020 (Offer Period) who signs up for a Superloop Home Broadband NBN 100/20 unlimited plan located in Victoria (Australia )
https://www.superloop.com/documents/leg ... a-T&Cs.pdf
Tip: Sign up with an existing customer's Referral Link for an added Bonus.
Image
Updated / extended:

Image

PDF CIS TNC Always refer to: https://www.superloop.com/legal/competi ... tions.html
word count: 104
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#451

Post by Wamuran4512CH »

Image

Very consistent performance - I am pleased with both Superloop and the ex-Telstra Technicolor SMG1 DJA0230.
word count: 16
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#457

Post by Wamuran4512CH »

Image
word count: 0
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

User avatar

Topic Author
Wamuran4512CH
JuniorGeek
JuniorGeek
Posts: 236
Registered for: 4 years 1 month
4
Location: Caboolture 4CAB POI FttN / Zürich GigETH DOCSIS 3.1
x 2
x 6
Mood:
Has thanked: 26 times
Been thanked: 32 times
Gender:
Zodiac:
Contact:
Switzerland

Re: My review of Superloop - Feb 21st to Sep 21st 7 months

#471

Post by Wamuran4512CH »

There is a new promo from Superloop:

Image

Image
SuperloopHBB_WhistleOut_25_100.pdf
(78.49 KiB) Downloaded 547 times
SuperloopHBB_WhistleOut_25_100.pdf
(78.49 KiB) Downloaded 547 times
Promo Code: Whistleout15FOR6 or Whistleout20FOR6

More:

https://www.superloop.com/legal/competi ... tions.html
Attachments
SuperloopHBB_WhistleOut_50_250_1000.pdf
(81.48 KiB) Downloaded 552 times
word count: 43
ImageImageImageImage
The NBN, like Paul Fletcher's diet, needs more fibre - Applied liberally

Post Reply

Return to “Superloop”