Slow speeds affecting some.

[Dawn Thunder]

Been reading that Future have got some customers who can't get more than 86MB's. Other might be able to offer more insight but it looks like its some NSW HFC customers. Latest response according to someone who has lodged a ticket is they are working on a fix..just doing testing at the moment.
Its unclear if this is a IP-Line AAPT issue or a NBN issue. Given that some seem to be reporting that the slower speeds only happened after signing up with Future its hard to accept that it's a NBN issue. The other thing that is no clear is whether its something that AAPT want to fix.

[Rain]

Yep i'm one of them in NSW not able to get faster than 85Mbps speeds

However i'm awaiting for a service rebuild tomorrow at 3am and hopefully that fixes the speed issue

Will report back if everything works as planned and i'm able to get faster speeds

So far the Service has been rock solid just some minor annoyance still a positive experience for me

[mce]

I hope they sort it out for those of you affected.

I think I read it is only on the speedtests but to my knowledge no one has posted that a download from a CDS or website is also affected.

Back in the glorious ADSL days on Node we used to download a large file from their server as a true speed test.

Anyone done similar and what speed did you get?

[Rain]

Thanks mce

will find out in few hours

[Rain]

Update Guys, more investigating is required at AAPT-IPLINE to figure out why i can't get higher then 85Mbps and to me it seems to only be a NSW issue

(Prior to joining Future Broadband) this is what i was getting with Aussie Broadband

Telstra Sydney: https://www.speedtest.net/result/10095889962
I don't understand how i was getting 98Mbps at Aussie Broadband one day and only 85Mbps the next at Future Broadband

(Local Australia)
Internode Sydney: https://www.speedtest.net/result/10175294624
Dodo Melbourne: https://www.speedtest.net/result/10175309233
SuperLoop Brisbane: https://www.speedtest.net/result/10175313592
AARNET Adelaide: https://www.speedtest.net/result/10175317953
AARNET perth: https://www.speedtest.net/result/10175321153
Foxtel Broadband Melbourne: https://www.speedtest.net/result/10175327550

(Local Within Sydney Only)
Launtel Sydney: https://www.speedtest.net/result/10175334042
Telstra Sydney: https://www.speedtest.net/result/10175337617
Vocus Sydney: https://www.speedtest.net/result/10175340671

(International outside Australia)
Tokyo FDC Servers: https://www.speedtest.net/result/10175345966
Comcast San Francisco CA: https://www.speedtest.net/result/10175399431
OVH Cloud Singapore: https://www.speedtest.net/result/10175405383
MyRepublic Singapore: https://www.speedtest.net/result/10175409735
Vocusgroup NZ: https://www.speedtest.net/result/10175419650
Unifone NZ: https://www.speedtest.net/result/10175429695
I3D.NET HongKong: https://www.speedtest.net/result/10175436552

[boxheadmoose]

still going I feel for you Rain

[boxheadmoose]

I think I read it is only on the speedtests but to my knowledge no one has posted that a download from a CDS or website is also affected.

Anyone done similar and what speed did you get?

When i was with FBB and affected by this (churned away because of this reason), it did not matter where i was downloading from. I would monitor Task Manager and i would not see it go more than 85-87mbps. At times it would shoot up to around 90 then back down.

[Wamuran4512CH]

That could be RSP & NBN i.e. PIR with permissible bursts

https://en.wikipedia.org/wiki/Peak_information_rate

CIR: https://en.wikipedia.org/wiki/Committed ... tion_rate

[Rain]

still going I feel for you Rain

Thanks boxheadmoose and yeah it's pretty crap position to be in right now being a new customer

But here's hoping they find a fix for it asap

[Dawn Thunder]

At least they seem to be trying to fix it. Remains to be seen what happens next.

[Wilson]

This seems to be dragging on a bit. I'm watching to see how they actually deal with it. Given they have to go through AAPT one has to wonder what options they really have.

[Rain]

Hello Guys (Don't take me wrong) i'm not bashing them and they are trying there best to get things sorted

just after some advice given the latest report still waiting for further updates according to Future Broadband

Future Broadband believes theirs a config issue between NBN and AAPT(TPG) and this is why i'm unable to get faster speeds then 85Mbps anytime of the day or night

What would be a reasonable time to expect before i've had enough and just churned to another ISP?

Given i joined Future Broadband on 21st september 2020 and been having these sorta speeds since day 1

Just wonder what would be a reasonable time before any drastic action by churning to another ISP

Given Future Broadband pride themselves on selling a "Business Grade Connection" to it's Residential home users

[Wamuran4512CH]

What would be a reasonable time to expect before i've had enough and just churned to another ISP?

a) Reach Jason directly, bypass eg Michael to ensure / pre-empt that Jason cannot plead ignorance later on.

b) Give them the flick within 4 weeks from 21st September 2020 if no permanent fix has been identified AND applied.

c) Do your research properly when choosing an RSP for your NBN HFC connection - Telstra ??

IF I was in your shoes that is. Otherwise, kindly ignore.

[0xyg3n]

I read a post the other day on another forum where an effected customer churned away to another RSP and it went back to full speed. then customer churned back to FBB and it remained fixed. Ill try and find the post later and link to it.

[boxheadmoose]

What would be a reasonable time to expect before i've had enough and just churned to another ISP?

4-5 weeks. I gave them around 6/7 then left.

[Rain]

Got asked to do more speed tests as they did some tweaking on their AAPT(TPG) end, seems they made everything else slightly worse off now :@

(Local Australia) - 10/08/2020 - 3:46pm onwards
Internode Sydney: https://www.speedtest.net/result/10214347125
Dodo Melbourne: https://www.speedtest.net/result/10214357246
SuperLoop Brisbane: https://www.speedtest.net/result/10214359677
AARNET Adelaide: https://www.speedtest.net/result/10214362936
AARNET Perth: https://www.speedtest.net/result/10214366024
Foxtel Broadband Melbourne: https://www.speedtest.net/result/10214368760

(Local within sydney only)
Launtel Sydney: https://www.speedtest.net/result/10214371230
Telstra Sydney: https://www.speedtest.net/result/10214375717
Vocus Sydney: https://www.speedtest.net/result/10214380470

(International outside Australia)
Tokyo FDC Servers: https://www.speedtest.net/result/10214383596
OVH cloud singapore: https://www.speedtest.net/result/10214386789
MyRepublic singapore: https://www.speedtest.net/result/10214389923
Vocusgroup NZ: https://www.speedtest.net/result/10214396048
Unifone NZ: https://www.speedtest.net/result/10214398700
I3D.net HongKong: https://www.speedtest.net/result/10214401450
Los Angeles FDC Servers: https://www.speedtest.net/result/10214413914

Look at my previous results for international and it was better noted here: viewtopic.php?f=18&t=83#p203

[Dawn Thunder]

Well those are a disaster.... I guess back to the drawing board. You are a man of great patience.

[Rain]

Another round of updates again During Peak Hours now

(Local Australia) - 10/08/2020 - Peak Hours 7:37pm on wards
Internode Sydney: https://www.speedtest.net/result/10215203517
Dodo Melbourne: https://www.speedtest.net/result/10215206797
SuperLoop Brisbane: https://www.speedtest.net/result/10215209930
AARNET Adelaide: https://www.speedtest.net/result/10215213363
AARNET Perth: https://www.speedtest.net/result/10215216667
Foxtel Broadband Melbourne: https://www.speedtest.net/result/10215223543

(Local within sydney only)
Launtel Sydney: https://www.speedtest.net/result/10215226692
Telstra Sydney: https://www.speedtest.net/result/10215230369
Vocus Sydney: https://www.speedtest.net/result/10215233523

(International outside Australia)
Tokyo FDC Servers: https://www.speedtest.net/result/10215239154
OVH cloud singapore: https://www.speedtest.net/result/10215243374
MyRepublic singapore: https://www.speedtest.net/result/10215246889
Vocusgroup NZ: https://www.speedtest.net/result/10215254691
Unifone NZ: https://www.speedtest.net/result/10215250681
I3D.net HongKong: https://www.speedtest.net/result/10215261956
Los Angeles ca, Sharktech: https://www.speedtest.net/result/10215265914
FrankFurt LeaseWeb: https://www.speedtest.net/result/10215275747
Dallas TX, windstream: https://www.speedtest.net/result/10215282808

[boxheadmoose]

Better!!!

[Rain]

Better!!!

Yes a tad but i'm still not happy and my first experience with Future Broadband hasn't been a good one

I will see what i do at the end of the year

Most likely i'll be churning to another ISP

I'll keep everyone posted what happens between now and then

[Rain]

Another round of updates for fun during peak hours

(Local Australia) - 10/09/2020 - 9:25pm onwards
Internode Sydney: https://www.speedtest.net/result/10221355615
Dodo Melbourne: https://www.speedtest.net/result/10221362450
SuperLoop Brisbane: https://www.speedtest.net/result/10221365750
AARNET Adelaide: https://www.speedtest.net/result/10221369105
Perth Vocus: https://www.speedtest.net/result/10221373883
Telstra Canberra: https://www.speedtest.net/result/10221377712
Hobart TasmaNet: https://www.speedtest.net/result/10221381463

(Local within Sydney Only)
Launtel Sydney: https://www.speedtest.net/result/10221385156 <-good
Spirit Telecom Sydney: https://www.speedtest.net/result/10221388707 <-Below 80Mbps
OVH Cloud Sydney: https://www.speedtest.net/result/10221391968 <-bad
Optus Sydney: https://www.speedtest.net/result/10221395813 <-good
Exetel Sydney: https://www.speedtest.net/result/10221399578 <-bad

(International outside Australia)
Toyko FDC Servers: https://www.speedtest.net/result/10221408539
OVH Cloud singapore: https://www.speedtest.net/result/10221411650
Singtel singapore: https://www.speedtest.net/result/10221415361
San Francisco,CA,comcast: https://www.speedtest.net/result/10221421409 <--bad
Strasbourg Orange France: https://www.speedtest.net/result/10221426841 <--terible
Frankfurt FDC Servers: https://www.speedtest.net/result/10221430862 <--shame
Frankfurt Leasweb: https://www.speedtest.net/result/10221437597 <--shame
Los Angeles CA, Frontier: https://www.speedtest.net/result/10221448012
Dallas TX, windstream: https://www.speedtest.net/result/10221473840

if anyone do the following tests for me on these locations please

OVH Cloud singapore
San Francisco,CA,comcast
Strasbourg Orange France
Frankfurt FDC Servers
Frankfurt Leasweb
Toyko FDC Servers
Los Angeles ca, frontier
Dallas tx, windstream

and post your findings below please