Aussie Broadband Confirms CGNAT Failure, Thousands Offline in Victoria

[Rain]

Aussie Broadband has confirmed a major outage in Victoria due to an issue with its CGNAT infrastructure, leaving thousands without internet.
According to a representative via Whirlpool forums at 9:56am this morning

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Affected users have been without service since last night. Social media posts report growing support queues, with DownDetector showing over 600 people waiting for support as of 10:57 PM on September 26, 2024.

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Although DownDetector reported only three issues after 3:28 AM, reports surged to 2,408 by 8:56 AM, suggesting that issues had already been present but weren’t detected early on.

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Aussie Broadband needs to explain why they failed to detect this issue earlier and why no notifications were posted on their website.