They have an unoffical Discord Group where some staff, if online, might be able to take note of an issue one might possibly have.
We're on NBN FttN VDSL2 and was previously with Aussie BB for about 3 years and in that 3 years & prior, off to other smaller RSPs for shorter periods to savour their offerings.
NBN is wonderful, unlike in the legacy days, where one can easily churn over ( NBN Service Transfer it is now called ) in most cases in less than 4 hours, unless your RSP is not into automation and human intervention is required for some reason.
We plan on sticking with Superloop at least for the next 5 month or so and re-examine if there are other RSPs to savour - especially with no fees, no gotchas, no long term contracts, no forced RSP hardware, some tolerance for bridging or BYO as well as no WAN = 802.1Q VLAN ID Tagging. Launtel appears ot be but one at the moment.
Superloop is already long listed ( on the ASX ) and has probably less than 35,000 HBB ( that's Home Broadband folks ) customers, and likely doesn't incur Overage
We're now in possession of a Sam Knows Whitebox, arrived in July so it was never benchmarked with other providers. We registered here in May 2020
By the way, Superloop's WAN settings on NBN are a simple WAN = DHCP ( or also known as IPoE / IPoVDSL ) - nothing else required to get connected. You'd get a dynamic routable IPv4 non-CGNAT and can opt-in their IPv6 program, if this appeals to you. We opted for a Static IPv4 addy ( $5 a month but crossed out by their retention benefits after 6 months - good on them for doing something for existing clients ).
So if your modem or modem router is already connected to Belong, Telstra, Optus, Aussie Broadband and many more, a mere power cycle will ensure it works after the NBN Service Transfer has taken place.
Our ex-Telstra Technicolor DJA0230 SMG1 VBNT-V worked flawlessly, and our POI was just "overprovisioned" by Superloop, not that it made a lot of difference to us ( we always had good Layer 2 sync rates ).
Superloop obliged us with a full pull ( good on them ) of our AVC Report:
The Sam Knows box was setup as an IP client to LAN port 3 of the DJA0230.
Superloop also provides Reverse DNS / PTR record for free and all forwards match for static IP accounts. They do not offer VOIP ( but welcome 3rd party ones such as SIPTalk, Crazytel etc ) as I recall but I've always thought it was good practice to separate the Broadband provider and VOIP provider for years.
https://www.apnic.net/manage-ip/manage- ... verse-dns/ PTR records always need to be configured by your RSP, since they eg Superloop "owns" your public IP address.
In the 7th months with them I only ever called them thrice, twice in July ( when I wanted to leave for no particular reason but stayed on with the retention sweetener ) and once in early August when for the first time, we had a complete loss of sync.
Fortunately, the 4G Failover lived up to expectations and our IP Cameras as well as VOIP handsets worked after about 6 minutes.
Using only one IP Camera with PTZ, I could check remotely what happens with our voice telephony devices:
The issue was resolved when NBN replaced a Line Card at the DSLAM 4 days on. NBN's Tech as well as Superloop's Tech Support proactively called and kept me informed.
Superloop's Support was okay, responsive and took consideration that I will not be at the site ( being continents away ) and that my elderly folks couldn't do much for anyone insofar as Tech was concerned.
I had a Bundaberg VOIP DID number that made it easier for SL and NBN to reach me, even though there's some 9 hours timezone difference and the chast were pleasant, technical and pretty much straight to the point - no dramas and a confirmation, which was important, that there's nothing on the end-user's side that contributed towards the issue, hence no site visit was necessary.
Just like Aussie Broadband and Launtel, Superloop makes available their CVC charts:
https://www.superloop.com/consumer/home ... raphs.html
as well as:
https://jasongi.com/superloop-cvc-graph-archive/
What on earth is AVC and CVC ??
Their rewards scheme is stackable - one uses a member's referral LINK and adds a possible
promo code of sorts, some ending by month end to reduce it even further, making it possible if enterprising enough, to have one's broadband free for several months.
Superloop = decent RSP - good value for money I must say.
OSI Layers explanation attempt:
Layer 2 uses MAC addresses and is responsible for frame delivery from hop to hop.
Layer 3 uses IP addresses and is responsible for packet delivery from end to end.
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Layer 4 accomplishes this by using an addressing scheme known as Port Numbers.
Specifically, two methods of distinguishing network streams exist. They are known as the Transmission Control Protocol (TCP), or the User Datagram Protocol (UDP).
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